Frequently Asked Questions.

Q: What browsers should I be using to access the clinical register? 

A: The registry is available on Edge, Firefox, Chrome. The registry is not yet available on tablets and mobiles. 

Q: What roles are in the system?

A: You can request read only or read/write access to a provider. There is also at least one Super User for a provider. They can manage the users for a provider and approve access to the provider. A system administrator can create Super Users in the clinical register.

Q: What is the process of gaining access to the clinical register?

A: Click the Register button from the home page and request one or more providers to have access to. You will then be sent an email with a link which you should click on to confirm that your email address is correct. Once you have clicked this, an email is sent to the Super Users of the providers you have requested access to. They can then confirm that you should have access to the providers' data. Once this is done, an email will be sent informing you of the Super User's decision. 

Q: How do I gain access to additional providers after my initial registration? 

A: This can be done from the "Manage My Account" screen. Click on the request permission link and enter the provider and access the level required. A Super User will be emailed for approval. When you are approved or granted access the system will send an email to inform you.

Q: What should I do if I have forgotten my password? 

A: Use the forgotten password link on the login page. You should then click on the email. This will take you to the password reset page. Please enter the security information entered on the registration form and a new password.

Q: What do I do if I do not have/know the patient's NHS Number? 

A: When the NHS number is unknown/not available, the "Local Patient Identifier" must be entered. Once the NHS number becomes available/is known, the patient's record must be updated with the NHS number.

Q: How do I manage my account? 

A: In the admin menu there are the following functions: 

  • Manage My Account: here you can change your name, phone numbers and other details. You can also request additional permissions here. 
  • Change Password: you will need to enter your old password to change it.
  • Change Email: access to your previous email address is required to approve the change. 
  • Change Security Information: this is the information that will be used for a password reset.
  • View Account Log: here you can view activity on your account to check for any suspicious activity.

The "Recover Password" function is available from the login screen - you will be emailed and required to enter your security information. 

Q: Why do the patient and treatment forms have vastly different validation sometimes? 

A: If a patient or treatment has been imported, the validation of required fields is minimal. If it is manually created, all the required fields are enforced and the response "Not Completed" will be disallowed in all cases. 

Q: What does the data entry "Not Completed" mean? Why can't I select it? 

A: "Not Completed" was initially allowed to import an incomplete dataset. You should not use this entry, as it is not a permitted response for NHS England. 

Q: What is the gender "Not Specified"? 

A: According to the NHS Data directory [] "Not Specified" means unable to be classified as either male or female. It is often used for trans-gender patients.